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Refund Policy

1. Refund Requests

Refund requests must be submitted via a support ticket within 120 hours (5 days) of purchase or renewal. Any requests made beyond this period will not be accepted.

2. Refund Methods

  • If the original payment was made via credit card or PayPal, the refund will be processed directly to the same payment method.
  • For payments made via cryptocurrency, refunds will be credited to your ZetaLicenses account balance, as these payment methods do not support direct refunds to the original payment source.

3. Refund Policy for Credit Balances

Funds, credits, or licenses added to your account are generally non-refundable. However, credit balances resulting from credit card payments may be refunded to your primary account through the payment gateway. Payments made via cryptocurrency are ineligible for direct refunds and will remain in your ZetaLicenses account as a credit balance.

4. Cancelation and Refunds

Canceling a service through your dashboard will not automatically trigger a refund. You must open a refund ticket within the allowed timeframe to process the request.

5. Right to Reject Refund Requests

ZetaLicenses reserves the right to reject refund requests if a pattern of multiple refund claims suggests abuse or misuse of the refund policy.

6. Conditions for Refund Approval

  • If a technical issue with the license system arises, and our team is unable to resolve it within 24 hours.
  • If a license installation fails, and our technical team is unable to resolve the issue within 24 hours.
  • If a technical problem related to the license persists, and our technical department cannot resolve it within 72 hours.

7. Refunds for Cryptocurrency Payments

Cryptocurrency payments can only be refunded as a credit balance to your ZetaLicenses account within the allowed refund period. Refunds to your original cryptocurrency wallet are not supported due to restrictions imposed by our payment gateway.